Refund policy

Fear to Faith – Returns, Refunds & Cancellations Policy

Fear to Faith products are made to order through our third-party production and fulfilment partner. Because products are created specifically after an order is placed, we generally do not accept returns or exchanges for change of mind, or where the customer has selected the wrong size or colour.

Please carefully review all product descriptions, sizing information, colours, shipping details and order information before completing your purchase.

Change of mind, incorrect size or incorrect colour

Subject to any mandatory rights that apply under the consumer laws of your country or region, Fear to Faith does not offer refunds, returns or exchanges where:

• you change your mind after placing or receiving your order;
• you select the incorrect size or colour; or
• the item received matches the product and options selected at checkout.

Our fulfilment partner, Printful, produces items on demand and does not provide returns or exchanges for buyer’s remorse, incorrect size or incorrect colour selected by the customer.

Faulty, damaged, defective, misprinted or incorrect items

If your order arrives damaged, defective, misprinted, or you receive an item that is different from what you ordered, please contact  Fear to Faith as soon as possible and provide your order number, a description of the problem and clear photographs showing the issue.

Where possible, please contact us within 30 days of delivery so that we can promptly lodge a claim with our fulfilment partner. This 30-day request period does not restrict or replace any longer rights or remedies that may apply under consumer law.

Printful currently provides remedies for qualifying damaged, defective, misprinted and lost orders and generally does not require the faulty item to be returned.

Depending on the circumstances and applicable law, the appropriate remedy may include a replacement, reshipment, repair, refund, price reduction or another legally required remedy.

If a return is required because a product is confirmed to be faulty, Fear to Faith will meet any obligations regarding reasonable return costs required by applicable consumer law. In Australia, for example, reasonable return costs must be reimbursed once a fault is confirmed.

Australian customers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

Australian customers are generally not entitled to a remedy merely because they changed their mind, but statutory rights continue to apply where goods fail consumer guarantees.

International customers

Customers outside Australia may have additional mandatory rights under the consumer laws that apply to their purchase. Where local law provides rights that cannot legally be excluded or limited, those rights take priority over any conflicting term in this policy.

Some countries and regions provide statutory cooling-off, withdrawal or cancellation rights for online purchases. For example, consumers in the European Union and United Kingdom generally have a 14-day withdrawal period for many online purchases, although specific legal exceptions can apply to certain custom-made or personalised goods. Fear to Faith will honour any mandatory rights that apply to a customer’s purchase.

Lost packages

If an order appears to be lost in transit, please contact us as soon as possible. Where possible, lost-package claims should be reported within 30 days of the estimated delivery date so that we can investigate the shipment with our fulfilment partner.

Incorrect or incomplete shipping address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order cannot be delivered, is returned, or requires reshipment because an incorrect or incomplete address was supplied by the customer, additional shipping charges may apply. Printful does not cover refunds or free reshipment where the customer provided an incorrect address.

Order cancellations and changes

Because Fear to Faith products are made to order, cancellation or change requests must be submitted as quickly as possible.

Fear to Faith currently allows cancellation requests within 15 minutes of placing an order, provided production or fulfilment has not already begun.

Our products are produced and fulfilled by a third-party fulfilment partner. Printful currently permits an order to be cancelled for a full fulfilment refund while the order remains in its pre-production stage. Once the order enters fulfilment, the product generally can no longer be changed or cancelled, and Printful may no longer provide a fulfilment refund. 

Customers are therefore responsible for carefully checking the product, size, colour, quantity, shipping address and other order details before completing checkout.

The 15-minute operational cancellation window does not limit any mandatory cancellation, withdrawal, refund or consumer-guarantee rights that apply under the laws of the customer’s country or region.

How to contact us

If there is a problem with your order, please contact  Fear to Faith through our Contact page and include:

• your order number;
• a description of the issue; and
• clear photographs where relevant.

We will review the matter and provide the appropriate next steps in accordance with this policy and any consumer laws that apply.